These terms apply to services provided by NexaFI Analytics LLP (LLPIN TODO, Bengaluru, India) ("NexaFI") to the business client named in a signed proposal or Statement of Work ("SOW") ("Client"). If these terms and an SOW conflict, the SOW prevails for that project. Use of our website is also subject to these terms, as applicable.
We deliver the automation services described in the SOW (for example, the "AI Lead-Response & Ops Automation Sprint"), within the timeline stated there. Work outside the written scope is handled through a written change request with its own price and timeline.
On full payment, the Client owns the project-specific deliverables (configurations, prompts, workflows, and documentation created for the Client). NexaFI keeps ownership of its pre-existing tools, templates, know-how, and generic components, and grants the Client a perpetual, non-exclusive licence to use them as part of the deliverables. NexaFI may describe the project in general terms as portfolio work, and may name the Client only with the Client's written permission.
Automations may use third-party AI models that can occasionally produce inaccurate or unexpected output. We design safeguards (knowledge-base grounding, human-handoff rules, logging), but the Client remains responsible for its communications to its customers and for reviewing the assistant's behaviour. The assistant must not be used to give medical, legal, or financial advice.
For 30 days after go-live, NexaFI will fix, at no charge, defects that cause the deliverables not to perform as described in the SOW. This warranty doesn't cover issues caused by changes made by the Client or third parties, third-party outages, or changes to third-party APIs or pricing. Otherwise, services are provided "as is" to the extent permitted by law.
Any delivery or audit guarantees are as stated on the SOW or our website at the time of purchase, and are the Client's sole remedy for the matter they cover.
Each party will keep the other's non-public information confidential and use it only for the project, except where disclosure is required by law.
Where NexaFI processes personal data on the Client's behalf, it does so only on the Client's documented instructions and applies reasonable security measures. A separate data processing agreement can be signed on request. See our Privacy Policy.
To the maximum extent permitted by law, neither party is liable for indirect, incidental, or consequential losses (including lost profits or lost data), and NexaFI's total liability under any SOW is limited to the fees paid by the Client for that SOW in the TODO: 3 months before the claim.
Either party may terminate an SOW for material breach not remedied within 14 days of written notice. On termination, the Client pays for work performed up to the termination date. Upfront payments for work already performed are non-refundable, except as stated in any guarantee.
These terms are governed by the laws of India. The courts at Bengaluru, Karnataka have exclusive jurisdiction, subject to any mandatory rights of the Client under local law. TODO: consider arbitration clause for international clients.
[email protected] · NexaFI Analytics LLP, TODO address, Bengaluru, India.